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Success Stories

The following list describes some of the projects that we have done and their impact:

  • Designing and conducting  web-based surveys for hundreds of organizations
    • customer feedback
    • employee opinions
    • leadership assessment
    • organizational development
  • Providing facilitation for strategic planning and  process improvement for multiple companies. At one company they refer to the output of the planning session as their "crystal ball" for driving profit!
  • Delivering fiscal impact analyses enabling better decision-making by a board of directors
  • Simplifying reporting of General Ledger information for trend analysis over a several year period
    • smoothing out one-time transactions that were creating confusion with charges to fixed costs
    • project completion using Excel lookup formulas and PivotTables
  • Merging two large data sets
    • building a monthly mailing list
    • generating an undisclosed large revenue stream
  • Combining conflicting dataset into useful reports for strategic marketing analysis
  • Creating Balanced Scorecard-type reports to drive process improvement
  • Coaching a company in metrics and data analysis - ongoing monthly savings in excess of $300,000
  • Providing coaching to an executive team
    • design and implement a Data Warehouse
    • resolving a serious communication gap between technical and non-technical staff
  • Reducing accounts receivable Days Sales Outstanding from 65 to 45 days
    • estimating $1,000,000 annual savings
    • custom-built data mart and process changes
  • Increasing demand forecast accuracy by 50% using a Factory Scorecard executive information system
  • Increasing number of orders shipped on-time by 30% through metrics and corrective action
  • Increasing product quality as much as 40%
    • measurement of Mean Time Between Failures (MTBF)
    • driving corrective actions resulting in $30,000,000 savings the first year alone
  • Creating a monthly forum and process
    • resolving conflict between decision makers for Information Systems staff priorities
    • within three months 15 projects were out of trouble and back in control
  • Improving the credibility of 125 reports from 15% to 90% trusted in three months when asked to solve a troubled Customer Relationship Management (CRM) global data warehouse project
  • Overhauling the decision-making process for a nonprofit Board of Directors allowing several “stalled” proposals to flow through successfully