Success Stories

The following list describes some of the projects that Larry Hill (co-founder) and/or the team at CalPro Research has done over the years:

• Helped hundreds of organizations improve customer loyalty, productivity, and employee engagement by providing online assessments, Net Promoter Score industry benchmarks and training.
  • Enabled the power of continuous improvement, or "Kaizen" (Japanese for “constant good change”).
• Designed and conducted web-based surveys for hundreds of organizations in the following areas:
  • Customer feedback
  • Employee opinions and engagement
  • Leadership assessment
  • Organizational development
• Provided facilitation for strategic planning and process improvement for multiple companies.
  • At one company they refer to the output of the planning session as their "crystal ball" for driving profit!
• Delivered fiscal impact analyses enabling better decision-making by a board of directors.
• Simplified reporting of General Ledger information for trend analysis over a several year period.
  • Smoothed out one-time transactions that were creating confusion with charges to fixed costs.
  • Data analysis given to client using Excel lookup formulas and Pivot Tables.
• Merged two large data sets on a monthly basis to create a leads generation solution for a commercial real estate financial brokerage.
  • The solution generated an undisclosed large revenue stream.
• Combined conflicting data sets into useful reports for strategic marketing analysis.
• Created Balanced Scorecard type reports to drive process improvement for multiple clients.
• Coached an executive team in metrics, data analysis and strategic response to generate an ongoing monthly savings in excess of $300,000.
• Provided coaching to several executive teams in the areas of:
  • Designing and implementing a Data Warehouse/Data Analytics solution.
  • Resolving serious communication gaps between technical and non-technical staff.
  • Resolving embattled interpersonal conflicts between executives and their respective team members.
• Reduced accounts receivable Days Sales Outstanding from 65 to 45 days by creating a data analytics solution.
  • Estimated additional interest revenue of over $1,000,000 in one year.
• Increased demand forecast accuracy by 50% providing a Factory Scorecard executive information system.
• Increased the number of orders shipped on-time by 30% through metrics and corrective action.
• Increased product quality as much as 40% through:
  • Measurement and root cause analysis of Mean Time Between Failures (MTBF).
  • Driving corrective actions resulting in $30,000,000 savings in the first year alone.
• Created a monthly forum and process for resolving conflict between decision makers for Information Systems staff priorities.
  • Within three months, 15 projects were out of trouble and back in control.
• Improved the credibility of 125 reports from 15% to 90% trusted in three months for a troubled Customer Relationship Management (CRM) system.
• Overhauled the decision-making process for a nonprofit Board of Directors allowing several "stalled" proposals to flow through successfully.