🏆 Why Veterinary Practices Trust CalPro Research

• ✅ Benchmark Your Practice – Compare client satisfaction and operational efficiency against industry standards.
• 🐶 Enhance Patient Care – Identify areas for improvement through real client feedback.
• 💡 Boost Client Retention – Address concerns proactively to foster loyalty.
• 📊 Data-Driven Decisions – Use analytics to optimize team performance and profitability.
• 🛠️ Seamless Integration – Implement without complex software or extensive training.

📌 Trusted by leading veterinary hospitals & specialists!

Survey Programs for Veterinary Hospitals

Gathering feedback from clients, referring veterinarians, and hospital employees is vital to your success. We can help you with:

• Knowing what your clients, referring veterinarians, and employees are thinking.
• Continuously improving their experience with your hospital.
• Growing the bottom line through increased business, highly satisfied clients, and employee loyalty.

Our feedback and benchmarked programs help you build customer and employee loyalty. The approach is simple:

1. Gather feedback.
2. Create an action plan.
3. Implement the plan.
4. Repeat and measure progress.

Programs tailored to the veterinary industry:

• rDVM Collaborative Communications™ (for Specialty and Veterinary Teaching Hospitals)
• Client Loyalty Accelerator™ (versions for General Practice, Specialty, Emergency, and VTH — Small & Large Animal)
• Teamwork Tune-Up™ (all practice types)

These programs are proven to increase referrals and market share and help leaders implement Kaizen—“constant good change.” Forward-thinking teams gather feedback, compare scores to industry benchmarks, and focus staff on best-in-class client service and quality of care for measurable financial impact.

Veterinary Industry Expertise

CalPro Research has conducted customer and employee engagement surveys for hundreds of organizations since 2002, from large networks to single practices. We provide insights, training, and facilitation that lead to breakthrough results.

We accomplish this by:

• Dedicated, continuous small improvements that compound over time — Kaizen.
• Cutting-edge methods for strategic planning, client feedback, and employee engagement.
• Predictive metrics based on sound research — numbers you can count on.

Please contact us for program details such as sample reports, surveys, training documents, and pricing.

How It Works — 5 Simple Steps

1. 🚀 Enroll
2. 🎨 Branded Surveys — Reflect your brand identity.
3. 🔎 Collect Feedback — Gain valuable client insights.
4. 📈 Analyze Data — Receive detailed reports and benchmarks.
5. 📊 Implement Improvements — Enhance client satisfaction and practice growth.

🎯 Effortless setup — no tech skills required!

Quick Facts

How long has CalPro Research been in business?

Incorporated October 2002; serving the veterinary industry since 2006.

How many clients do you have?

We don’t disclose client lists, but we’ve worked with 300+ veterinary hospitals and 25 colleges of veterinary medicine. Retention is high; many clients have engaged with us for 5+ years.

What results have clients achieved?

Increases in referrals, market share, client service, productivity, and employee engagement.

How much data is in your database?

Over 1,000,000 client survey responses, enabling accurate industry benchmarks and trends, plus 35,000+ responses from primary care veterinarians — the largest study of its kind.

Testimonial from a Specialty Hospital Owner

“Since beginning work with CalPro Research, our approach to managing clients and referring veterinarians has changed completely. Making decisions based on actual feedback and data rather than perceptions means we’re truly addressing client needs. The staff at CalPro are consummate professionals, turning data collection into an easy, meaningful, educational experience. We look forward to many more years with Larry and his team.”

Interested in learning more? Contact us for details and pricing.