Privacy Policy

Your privacy matters to us. Here’s how we collect, use, and protect your information.

CalPro Research, LLC is committed to protecting the privacy of our clients, survey participants, website visitors, and customers. This policy explains what information we collect, how we use it, and the choices available to you. This policy applies only to CalPro-controlled systems and not to third parties we do not operate.

Information We Collect

When you browse our website, some information is collected automatically. Your browser may provide us with your IP address, the pages you visit, the time and duration of your visit, your approximate geographic location, device type, and operating system. This information is used in aggregated form to help us understand usage trends and improve our website.

We also collect information that you voluntarily provide, such as through surveys, forms, onboarding requests, or direct communication with our team. This may include your name, role, email address, practice name, and your survey responses.

Cookies

CalPro occasionally uses session cookies to support functions such as surveys, login gates, and form submissions. Cookies we use generally expire when you close your browser. In the future, we may use cookies to personalize your experience. You can disable cookies in your browser settings at any time.

Surveys & Forms

When you participate in surveys, contests, or forms, we collect only the information you choose to provide. We do not sell or share your personal information. If we collect responses on behalf of a client, those responses are shared only with that specific client.

Non-identifying, aggregated data (such as numerical ratings) may be used to help build benchmarking datasets and veterinary-industry trends. Individual survey responses are not shared with any other party.

Your Rights & Jurisdiction

CalPro Research complies with the California Consumer Privacy Act (CCPA) regarding the collection, retention, and management of personal information. You may request access, correction, or deletion of personal data we maintain. More information about CCPA is available at oag.ca.gov.

Disclosure of Information

We may disclose personal information when required by law or when we believe such action is necessary to:

  • comply with legal obligations or court orders,
  • protect the rights and property of CalPro Research,
  • protect the safety of employees, agents, clients, or the public.

Questions or Concerns?

If you have questions about our privacy practices, please contact us.