Branded Surveys
Feedback that represents your practice—modern and mobile-friendly.
We help veterinary hospitals build stronger client, team, and referral relationships through benchmarked feedback.
Continuous feedback from clients, pDVMs, and your team—backed by industry benchmarks—to help you improve service and loyalty over time.
Schedule a Consultation
Helping veterinary practices thrive since 2005.
Trusted by
veterinary teaching hospitals, multi-location groups, and private practices
across the U.S.
What we deliver
Practical tools for continuous improvement.
Centered on feedback, industry benchmarks, and measurable change over time.
Benchmarks & Dashboards
Track performance trends and compare against your industry and veterinary type peer groups.
Real-Time Alerts
Get notified quickly when clients need attention. Make contact before negative feedback hits social media.
Trend & Pattern Analysis
Understand what’s driving change—not just the score.
Multi-Location Rollups
System-wide visibility for leadership and accountability.
Role-Based Access
Ensure the right people see the right insights at the right time.
Our role is to provide clarity and confidence—not just software.
How we deliver
How It Works
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1
Enroll
Easily onboard with guided setup. We do the heavy lifting!
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2
Branded Surveys
Surveys that represent your practice.
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3
Collect Feedback
Automated distribution at scale.
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4
Analyze Data
Dashboards + benchmarking. Webinars on request at no additional cost.
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5
Implement Change
Turn insight into action plans.
What our clients say
Trusted by teams nationwide
“CalPro’s benchmarking and dashboards gave us a common language. We aligned the team and saw loyalty climb within the quarter.”
⭐ ⭐ ⭐ ⭐ ⭐
MANAGING PARTNER
Veterinary Network in the Midwest
WWW.CALPRORESEARCH.COM
“The alerts surface what matters now—easy to act on, not noisy.”
⭐ ⭐ ⭐ ⭐ ⭐
PRACTICE MANAGER
Specialty Group in the South
WWW.CALPRORESEARCH.COM
“Clear, measurable direction for our team. Actionable every week.”
⭐ ⭐ ⭐ ⭐ ⭐
OWNER
Small Animal Hospital
WWW.CALPRORESEARCH.COM
Solutions
How can we help you?
Explore our core offerings. Each can be tailored to your hospital or group. In addition to our standardized assessments, we can help you determine a few custom questions specific to you. This customization gives your survey greater relevance.
Client Loyalty Accelerator™
Ongoing client feedback with NPS benchmarking, real time alerts, and reporting to grow retention and referrals.
- Post-visit emails to invite survey participation
- Nationally validated veterinary benchmarks (1M+ Responses)
- Immediate email alerts so you can quickly respond to urgent feedback
- Hospital, Service, and Doctor level reporting
- Hospital group, region, and country level reporting for networks
- Trended reports to track progress and client service levels over time
- Increase favorable social media activity with badges and click-through links
Primary Care DVM Collaborative Communications™
Nationally benchmarked pDVM feedback to strengthen referral relationships and grow market share.
- Survey invitations sent to pDVMs via email and fax (if available)
- Net Promoter Score benchmarks for comparison to specialty and teaching hospitals nationwide
- Leadership webinar to review results and facilitate strategic discussion
- White papers and best practices including follow up email to survey participants
Teamwork Tune-Up™
Confidential staff engagement study designed to assess strengths and weaknesses in practice culture and within team roles. Know where to focus to maximize productivity and teamwork, and combat burnout and compassion fatigue.
- Anonymous engagement survey with scoring by roles: doctors, technicians, support, and management
- Benchmarked Employee Net Promoter Score (eNPS) and 21 key engagement indicators
- Breakouts by roles so you can see where to focus improvement efforts
- Webinar support to turn results into an action plan
Ready to get started?
Let’s transform your client, staff, or pDVM-experience
Get a no-pressure 15-minute practice review. We’ll outline your first 30 days and where practices see quick wins.