Enabling Continuous Improvement
We have helped hundreds of veterinary hospitals improve customer loyalty, productivity, and employee engagement. We do this by providing online assessments, benchmarking, and training.
We believe in the power of continuous improvement. This is best described by the Japanese word “Kaizen” which is translated as “constant good change.”
To help our clients implement a Kaizen program, we provide effective survey instruments using the Net Promoter Score as a base. We then create industry benchmarking for advanced analytics and provide coaching for strategic planning.
We enable our clients to be their best!
CalPro Research has achieved a Net Promoter Score (NPS) of 82% with our clients, which is considered exceptional. In the professional services industry, anything above 70% is considered world class. CalPro’s score places it well above the industry benchmark, indicating a high level of client satisfaction and loyalty. We appreciate our client’s giving us their feedback and recognizing our efforts to serve with excellence. We value feedback – it would be an irony if we didn’t!
Watch our Intro Video:
Watch our Technical Overview Video:
Our Process
Using our client feedback and analytics system is easy. We are here to help you at each step.
- Upload your list of emails or integrate with our system.
- Survey invitations are sent to your clients.
- Your clients complete the survey.
- Our system displays your social media links for favorable survey responses.
- You receive immediate email alerts when a client finishes a survey. This helps you respond directly to responses that need attention.
- Take action as needed.
- Compare your trended scores over time and also to the industry benchmarks.
- Build action plans for improvement and implement changes.
- Celebrate your upward cycle of success!
How Can We Help You?
Take the following quiz to see how CalPro Research can help you:
1. Do you want to increase customer retention and loyalty?
2. Do you want to have more of your clients referring you to their friends?
3. Do you want to know what your clients really think?
4. Do you want to improve employee engagement and productivity?
5. Are you looking for more traction with strategic planning?
6. Do you have a few good employees that need coaching to become great employees?
7. Are you looking for fresh ideas to help navigate today’s economy?
If you answered “yes” to any of these questions and want more information, please contact us.