Benchmark Your Practice – Compare client satisfaction and operational efficiency against industry standards.

🐕Enhance Patient Care – Identify areas for improvement through real client feedback.

💡Boost Client Retention – Address concerns proactively to foster loyalty.

📊Data-Driven Decisions – Utilize analytics to optimize team performance and profitability.

🛠 Seamless Integration – Implement without complex software or extensive training.

📌Trusted by leading veterinary hospitals & specialists!

Gathering feedback from clients, referring veterinarians and hospital employees is vital to your success. We can help you with:

• Knowing what your clients, referring veterinarians, and employees are thinking.
• Continuously improving their experience with your hospital.
• Benefiting your “bottom line” with increased business, highly satisfied clients and employee loyalty.

Our feedback and industry benchmarked programs help you build customer and employee loyalty. Our approach is simple:

• Gather feedback.
• Create an action plan.
• Implement that plan.
• Repeat the process and measure progress.

We can provide the catalyst to help your business grow as a loyalty leader.

The following programs are offered by CalPro Research specifically for the veterinary industry: :

• rDVM Collaborative Communications™ (for Specialty and Veterinary Teaching Hospitals)
• Client Loyalty Accelerator™ (survey versions geared for General Practice, Specialty, Emergency, and VTH – Small & Large Animal)
• Teamwork Tune-Up™(All types of practices)

These programs are proven to help increase referrals and market-share. Our programs enable hospital leaders to implement Kaizen. Kaizen is a Japanese word that is translated as “constant good change.”

Forward thinking leaders use our programs to gather feedback, compare their scores to our industry benchmarks, and use that data to help focus their staff on being best in class for client service and quality of care. This ongoing focus enables high levels of client loyalty, general practitioner referrals, and employee engagement. The benefits translate to positive bottom-line financial impact.

CalPro Research has conducted customer feedback surveys and/or employee engagement surveys for hundreds of organizations since 2002. We serve a diverse set of organizations ranging from large networks to single practices.

We provide insightful information, training, and facilitation that leads to breakthrough results.

We accomplish this by:

• Dedication to continuous  small improvements that yield large, compounded productivity results over time. Kaizen!

• Cutting edge methods for strategic planning, client feedback and employee engagement.

• Predictive metrics based on sound research. We provide numbers you can count on for making solid decisions.

Please contact us to request program details such as sample reports, sample surveys, training documents and pricing.

1️⃣ 🚀 Enroll

2️⃣ 🎨 Branded Surveys – Reflect your brand identity.

3️⃣ 🔍 Collect Feedback – Gain valuable client insights.

4️⃣ 📊 Analyze Data – Receive detailed reports and benchmarks.

5️⃣ 📈 Implement Improvements – Enhance client satisfaction and practice growth.

🎯 Effortless Setup – No Tech Skills Required!

Quick Facts

Q: How long has CalPro Research been in business?

A: We incorporated October 2002 and started working with the veterinary industry in 2006.

Q: How many clients do you have?

A: We do not disclose our client base, but we can tell you that we have worked with over 300 veterinary hospitals and 25 colleges of veterinary medicine. Our client retention is very high, many hospitals have been clients for over 5 years and longer.

Q: What have your clients achieved because of CalPro Research’s impact?

A: Our clients, who respond well to the information gathered, have increased: referrals, market share, client service, productivity and employee engagement.

Q: How much data is in the CalPro Research database?

A: With 1,000,000 client survey responses, we have a large database of pet owner feedback for veterinary hospitals. This enables us to create accurate industry benchmarks and trends. Additionally, we have over 35,000 survey responses from primary care veterinarians; which is the largest study of its kind.

Testimonial from a Specialty Hospital Owner

“Since beginning work with Calpro Research over a year ago our approach to making decisions on how we manage our clients and work with our referring veterinarians has changed completely.  Making decisions based on actual feedback and data rather than our own perceptions has meant that we are now truly addressing the needs of our clients.   The staff at Calpro are consummate professionals, taking the arduous task of collecting data and turning it into an easy, meaningful and educational experience for us.  I cannot speak highly enough of the work they have done with us and we look forward to many more years of teaming up with Larry and his group”

Please contact us to request program details such as sample reports, sample surveys, training documents and pricing.

Interested in learning more?  Contact us today for more information.