Services Overview

Survey Programs: Customers, Clients, and Patients

One of the best ways to build up that important group of loyal customers is to increase customer satisfaction. We can help you with:

  • Knowing what your customers, clients, and patients are thinking
  • Continuously improving their experience with your company
  • Benefiting your "bottom line" with increased repeat and referral business

We have experience in many industries and can design a feedback program to help you build customer loyalty. Our approach is simple:

  • Gather feedback
  • Create an action plan
  • Implement that plan

We can provide the catalyst to help your business grow as a “loyalty leader!”

Customized Surveys: Are Your Employees Fully Engaged? and Enhancing Leaders

Herb Kelleher, the founder of Southwest Airlines says, “If you treat your employees like customers then your employees will treat your customers right.” This philosophy is Southwest’s competitive edge.

You can become a “loyalty leader” with your employees and leadership team with CalPro Research's help:

  • Enhancing Employee engagement using our unique approach of assessment and benchmarking More info
  • Building your management team's effectiveness beyond their current level quickly and effectively in a fun and "safe" environment
  • Performing 360 Degree Feedback and coaching to optimize team members’ performance and engagement

Our recognized strength is customizing surveys to fit your needs and doing it with reasonable pricing. Contact us today.

Improving Communication: DISC Training, Team Dynamics

Improve understanding and communication with your client base and within your organization using DISC assessmentsand our expert training package.

  • Highly informative diagnostic reports from our time-tested assessments More info
  • Fun and fast-paced communication and "cooperation upgrades" for your organization through our half-day workshops

We can customize the training to fit your needs. Contact us today.

Coaching, Facilitation & Strategic Planning for Organizational Alignment

Today's organizations are seeking greater returns from their teams. They also want greater confidence that their organizational efforts are fully aligned with their business strategy. We have a wealth of resources in our Transformational Toolbox such as:

  • Our unique approach to assessing and benchmarking Innovative Leadership
  • Half-day, full-day, and off-site action planning sessions using our optimized planning technique
    • There are no white boards or annoying flip charts!
    • All participants be heard without endless discussions
    • All key points and decisions captured live in a projected Word document.
  • Project portfolio management ensures successful implementation of your action items or strategic plan
  • Assessment of your organization’s Key Performance Indicators (Balanced Scorecard)
  • Implementation of best practices

We can help and you'll be pleased with our pricing structure! Contact us today.

Custom Research: Aimed at Meeting your Specific Needs

If you need a custom survey, CalPro Research has the expertise to design and implement an affordable custom solution that best meets your needs and goals. In developing your solution we:

  • Determine the best survey approach
  • Develop questions to meet your needs and goals
  • Design the survey
  • Conduct the survey online, in person, over the phone, or via mail according to your preferences
  • Tally results and provide an Executive Summary
  • Perform advanced analysis on survey data to gain insights and provide a comprehensive report
  • Provide a professional approach with affordable rates

We can help! Contact us today for more information.

Advanced Data Analysis and IT Strategy

We use sophisticated techniques and technologies to perform our work. We can help you appropriately analyze existing data you have gathered but haven't had the time to analyze yet. Because of our technical expertise we are regularly asked for guidance for solutions, strategy, and governance of Information Technology.

For example, many business leaders are frustrated at the lack of ability their organization has to extract data from systems such as the General Ledger, order systems, etc. and graph or trend Key Performance Indicators from that data. Also, business leaders are frustrated by the "black box" of the I.T. department or delays in I.T. type projects. We can help bridge those gaps.

We can help! Contact us today for more information.