Testimonials

“We are thrilled with the great reviews we are seeing - this is exactly what we were hoping for! You guys are awesome!”

“We use our survey responses as a learning tool with our staff on how we could have handled cases better; we also share the positive feedback with our staff as a way to recognize their great work.”

“The feedback has allowed us to reach out to clients who had a less than ideal experience and usually regain their trust, securing their return in the future. I think the feedback has also helped boost morale. It is helpful sharing the comments with the team. And identifying problems as well.”

“This information is extremely helpful, clear and concise. Your reports are very helpful, and our hospital has quickly adopted the NPS as a KPI. The entire team has realized the benefit of this immediate and consistent feedback.”

“Direct feedback to clinicians with info directly from their clients has improved communications.”

“Since beginning work with CalPro Research a couple of years ago our approach to making decisions on how we manage our clients and work with our referring veterinarians has changed completely. Making decisions based on actual feedback and data rather than our own perceptions has meant that we are now truly addressing the needs of our clients. The staff at CalPro Research are consummate professionals, taking the arduous task of collecting data and turning it into an easy, meaningful and educational experience for us. I cannot speak highly enough of the work they have done with us and we look forward to many more years of teaming up with them.”

“I really appreciate all the rigor and industry benchmarks. It’s refreshing!”

“We love this survey program. It has made a huge difference for us to be able to efficiently and properly address our clients’ needs! The CalPro employees have been extremely kind and helpful. We have been able to provide timely data to our employees as well as time-relevant feedback. Previously, we would call clients back weeks after their experience because we did not receive the data in time and many things would fall through the cracks by not receiving the feedback instantly.”

“We have been very responsive to any client with concerns. Your format allowed us the ability to act immediately. This has resulted in many improved client relationships which ultimately results in the best patient care possible. Our CalPro representative has been wonderful, we wouldn’t change a thing!”

“Some clients bring up concerns in their survey responses which they would not mention in person. This has allowed our team to address concerns and issues more thoroughly. We have also been able to identify patterns by reviewing our average scores and reading through survey comments which has given us a better focus on opportunities for improvement to our clients’ experience.”

“I am extremely pleased with the CalPro survey program for clients and for referring veterinarians. It has been an important component of our client experience strategy—you can’t manage what you can’t measure.”

“Knowing the key drivers of client satisfaction and what makes clients recommend us to their friends and family veterinarian has allowed us to make specific and impactful changes. Best of all, we can measure the impact.”

“CalPro’s survey programs give us solid and meaningful metrics to help us manage our client and referring veterinarian experience.”

“We love using CalPro’s services because they consistently deliver exceptional quality and reliability. Your team is professional, responsive, and always goes the extra mile to ensure our needs are met. The attention to detail and personalized service make a significant difference in our operations. Plus, your innovative solutions help us stay ahead in our industry. Overall, CalPro Services is a trusted partner we can always count on. We also use your ratings and client feedback on a weekly basis to maintain client perspective and help us grow as a team and a company.”

“I love getting the updates from our client surveys. They’ve really been helpful to see where we are doing well and where we might need improvement. It’s also nice to share the positive praises with our staff.”

“CalPro allows our hospital to understand our clients’ perspective and experience in a way that other analytical data collection groups can’t. It’s not easy to understand trends from qualitative information, but CalPro does it very well.”

“Great information gathered. The feedback has been incredible and I love to share the good ones with the staff!”

“We use the feedback all the time. The positive feedback is highlighted and we celebrate our team’s great efforts. The negative feedback we look into and make adjustments based on our findings.”