Since 2002 we have helped hundreds of organizations improve customer loyalty, productivity, and employee engagement. We do this by providing online assessments, training, and hands-on consulting. We believe in the power of continuous improvement. This is best described by the Japanese word “Kaizen” which is translated as “constant good change.” To help our clients implement a Kaizen program, we provide extremely well thought out survey instruments, advanced methodologies such as the Net Promoter Score, benchmarking and coaching for strategic planning. We enable our clients to be their best!
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On the theme of loyalty: “He who pursues righteousness and love finds life, prosperity and honor.” Proverbs 21:21. Think of Southwest Airlines (LUV) – they’ve become an icon of employee and customer loyalty going after this concept.